Contact Casino Rocket Support | Australia 2026

We offer two support channels, and both are staffed 24/7, so a late-night question in Perth gets the same attention as a morning one in Sydney. Live chat is best for anything time-sensitive: a stuck deposit, a login problem, or a quick check on how a bonus works. Email, at [email protected], suits longer or more detailed matters, like a document submission, a complaint, or anything where you want a written record. We don't run a phone line, so please steer clear of numbers you may see elsewhere that claim to be ours.

A little detail up front saves a lot of back-and-forth. Please give us your username and the email address registered to your account, plus a short description of what happened and roughly when. If it's a payment issue, add the transaction ID, the method you used, the amount and the date. Screenshots are gold: an error message, a game screen or a cashier confirmation tells us more than a paragraph of explanation. For bonus questions, mention which offer you're referring to. Never send your password or full card number; we will never ask for them.

Live chat is designed for immediate back-and-forth, so you should be connected to a team member quickly, though busy periods can mean a short wait. Emails take longer by nature, because we read each one properly rather than sending a canned reply. Complex cases, such as those involving verification checks or payment provider enquiries, may need extra time while we gather information. If we need something from you, we'll say so clearly. Sending one well-detailed message rather than several short ones usually gets you an answer faster.

Like any responsible operator, we carry out KYC and age verification checks, and it's normal for us to ask for identity documents before processing certain requests, withdrawals in particular. If you're unsure what we need, ask us via chat and we'll walk you through it. Send clear, uncropped images of valid documents through the method we advise. We can also help with login troubles, updating personal details, or understanding your account settings. Please remember that you must be over 18 to play, and each person may hold only one account.

We accept credit card, Neosurf, bank transfer, and a range of crypto options: Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Dogecoin and Tether (USDT). If a deposit hasn't appeared or you're unsure about a withdrawal, get in touch with the transaction ID and method handy. Once a withdrawal is approved, we pass it straight on to the payment provider, but how long it takes to land depends on the method you picked, and that part is outside our hands. We can confirm where a payment stands and explain what to expect next.

If something hasn't gone right, tell us first. Email [email protected] with the details of the issue, what you expected, and what you'd like us to do. We'll review it properly and reply with our findings. If you feel it hasn't been resolved to your satisfaction, ask for it to be escalated to a senior team member for a second look. Should you still be unhappy after that, you can refer your complaint to the Tobique Gaming Commission, the authority under which we operate. We'd always prefer to put things right directly, so please give us the chance.

Gambling should be entertainment, never a way to make money, and it's never worth risking more than you can comfortably afford to lose. You can set deposit, loss and wager limits, take a cooling-off break, or self-exclude, and our team can help you set any of these up quickly through chat or email. Just let us know what you need; you don't have to explain why. If gambling is causing you worry, please speak to a support service in Australia such as Gambling Help Online. Asking for help is a strong move, and we'll respect your decision.