Casino Rocket Privacy Policy 2026

Casino Rocket is operated by Metlait SRL, a company based in Costa Rica, and we act as the controller of the personal data described below. This policy covers information we handle when you visit our site, open an account, deposit, play, contact our team or take part in promotions. It does not cover third-party websites you might reach from ours, which have their own policies. If anything here is unclear, our privacy team is happy to explain it in everyday terms.

At sign-up we ask for your email address, password, country, currency and confirmation that you are over 18. To meet verification duties we may also request your full legal name, date of birth, residential address, a government-issued photo ID and a proof of address such as a utility bill or bank statement. We may ask for proof that a payment method belongs to you. We also record transaction history, gameplay activity, bonus usage, support conversations, device and browser details, and IP address.

We use your data to create and run your account, process deposits and withdrawals, deliver games and promotions, and run our loyalty programme. We use it to confirm your age and identity, prevent fraud, multiple accounts and bonus abuse, and meet anti-money-laundering obligations. We also use it to answer support requests, keep our platform stable and secure, support responsible gambling tools, and, where you have agreed, send you offers and news. We do not use your data for anything unrelated to these purposes.

We rely on several grounds. Most processing is necessary to perform our agreement with you, such as running your account and handling payments. Identity checks and financial-crime controls are carried out to meet legal and regulatory obligations. Fraud prevention, security and service improvement rest on our legitimate interests, which we weigh against your rights. Marketing messages depend on your consent, which you can withdraw whenever you like without affecting your ability to play or withdraw funds.

We share information only where needed. This includes payment providers and crypto processors that handle your deposits and withdrawals, identity-verification and fraud-screening partners, game studios and platform vendors that help deliver the games, and hosting, analytics and customer-support tools. We may disclose data to regulators, law enforcement or courts when the law requires it, including our licensing body, the Tobique Gaming Commission. We never sell your personal information, and our service providers may only use it on our instructions.

We keep personal data only as long as there is a genuine reason to. Account and transaction records are retained while your account is open and afterwards for the period required by gambling, tax and anti-money-laundering rules. Verification documents are held for as long as those obligations demand. Support records and marketing preferences are kept for shorter, practical periods. Once data is no longer needed, we delete it or anonymise it so that it can no longer be linked to you.

Depending on your location, you may ask to see the data we hold about you, correct inaccuracies, request deletion, restrict or object to certain processing, receive a portable copy, or withdraw consent at any time. Some requests may be limited where we must keep records by law, for example verification and transaction history. You can switch off marketing messages from your account settings or through the unsubscribe option in any message. We will answer genuine requests promptly and tell you if we cannot fully act on one.

We protect your data with SSL encryption, access controls limited to staff who need it, continuous server monitoring and strict identity and age checks. No online service can promise perfect security, so we also ask you to help: use a strong, unique password, never share your login, and tell us straight away if you suspect unauthorised access. Our responsible gambling tools, including deposit, loss and wager limits, cooling-off periods and self-exclusion, work alongside these safeguards to look after you as a player.

We use cookies and comparable tools to keep you signed in, remember your preferences, measure how the site performs and understand which features players find useful. Some are essential for the site to work, while others are optional and depend on your settings. You can manage or clear cookies through your browser at any time, though blocking essential ones may affect how the site behaves. Full details, including the specific categories we use, are set out in our separate Cookie Policy.

For any privacy question or request, please reach out through live chat or email and ask for our data protection contact, who will route it to the right specialist. We may need to confirm your identity before acting on a request. From time to time we will update this policy to reflect changes in our services or the law; the latest version always appears on this page with its effective date. If a change is significant, we will let you know directly. Gambling should be fun, so please play within your means.