Terms

Casino Rocket Terms and Conditions 2026

These Terms and Conditions set out the rules that apply whenever you use Casino Rocket, operated by Metlait SRL of Costa Rica. Please read them before you register or deposit. By creating an account you confirm that you have read, understood and accepted them. The English version prevails if a translation differs. Gambling should be entertainment, never a way to make money, so please play within your means.

1. Eligibility and age

You must be at least 18 years old, or the legal gambling age where you live if that is higher, to open an account or play for real money. We may ask for proof of age at any time. If verification fails, we may suspend or terminate your account. If we find that an account was opened by a minor or with false information, we will close it, void all bets and confiscate winnings. Genuine deposits may be refunded in line with our policies, and any funds already withdrawn may be recovered. Gambling is only permitted where it is lawful, and it is your responsibility to check that online gambling is legal in your location before you play.

2. Your account

Each person may hold one personal account only. Accounts that share an address, household, IP address or device may be treated as duplicates, and we may close them and cancel related winnings. You must provide accurate details when you register: your email, password, country and currency, plus confirmation that you are over 18 and accept these terms and our Privacy Policy. Keep your login details confidential. You are responsible for activity on your account, and you must not share, sell, rent or transfer it. If you suspect unauthorised access, contact our support team straight away so we can help secure your account.

3. Identity verification (KYC/AML)

To meet anti-money-laundering and licensing obligations, we verify every player. We may request your date of birth, full legal name, residential address, a valid email, a government-issued photo ID and proof of address such as a recent utility bill or bank statement. We may also ask for proof of your payment method, a video verification or a phone call. Documents should be in Latin or Cyrillic script. Withdrawals remain pending until verification is complete. If you do not respond within two weeks of a withdrawal request, your account may be locked and the request cancelled. Failure to complete verification within that period can lead to termination. Forged, invalid or expired documents may result in suspension, closure and forfeiture of your balance.

4. Deposits

Deposits must be made from a payment account held in your own name. Third-party deposits may lead to winnings being confiscated and the deposit returned to its owner. Available methods include Credit Card, Neosurf, Bank Transfer, Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Dogecoin and Tether (USDT). Minimum and maximum amounts vary by method and are shown in the cashier before you confirm. Our general terms refer to a minimum deposit of €20 or equivalent, while the welcome offer is available from AU$10; the amount displayed in your cashier applies to your transaction. If a deposit is declined or charged back, any winnings linked to it may be voided. Your balance earns no interest, and we are not a financial institution.

5. Withdrawals

Withdrawals are processed after your account is fully verified. The minimum withdrawal is the equivalent of €20, which is AU$30 for Australian dollar accounts. Standard limits are €1,000 per day, €5,000 per rolling week and €15,000 per calendar month, although VIP levels may differ. Progressive jackpots are paid in full and are exempt from these limits. Winnings attributable to your first three deposits are capped at €5,000 in total, with the excess forfeited; your own deposited funds are not affected. Each deposit must be wagered three times before you withdraw, otherwise a processing fee may apply or the request may be refused. We forward approved withdrawals promptly, and we aim to complete them within 72 hours. Bank transfers can take around three business days. Card payouts go to personal cards only, and you bear any bank or provider fees.

6. Bonuses and promotions

Our welcome package is 150% up to AU$1,500 plus 150 Free Spins, split across two deposits: 100% up to AU$500 with 50 free spins, then 50% up to AU$1,000 with 100 free spins. Wagering is 45x the bonus unless a promotion states otherwise. Bonuses are non-sticky, so wagering must be completed before you can withdraw bonus-related winnings. While wagering, your maximum bet is AU$7.50 per bet, including doubled bets and bonus rounds bought inside a game. Bonuses expire 14 days after you receive them, and unfinished wagering voids the bonus and its winnings. Only one bonus can be active at a time, and deposit bonuses cannot be combined. Winnings from deposit free spins are capped at AU$75. Slots count in full toward wagering, except excluded titles such as bonus-buy games; contribution from other games varies. Bonus money is used after real money on deposit bonuses. You may decline or cancel a bonus at any time without losing your own funds, but cancelling an active bonus voids its winnings. One bonus offer is allowed per person, household, email, IP address, device and payment account.

7. Bonus abuse

We monitor bonus play to keep promotions fair. Prohibited behaviour includes placing maximum bets on high-variance games to inflate wagering, lowering stakes sharply after a large win, depositing solely to claim bonuses, delaying rounds or free spins until wagering is done, making new deposits while free spins remain available, and using multiple accounts. If we have reasonable grounds to believe your play aims only to exploit a bonus, we may bar you from future bonuses and cancel winnings derived from bonus funds, during or after wagering. The full list of games that are excluded from bonus play is published alongside each promotion, and you should review it before you start.

8. Restricted countries

Real-money play is not permitted for residents of certain territories, including the United States, United Kingdom, Netherlands, Belgium, Poland, Russia, Ukraine, Israel, Japan and China, among others listed in our full restricted-country register. Players from Sweden may not receive bonuses, promotions, VIP rewards or comp-point exchanges. If you play from a restricted territory, you may forfeit your balance and receive no refund or withdrawal. Using a VPN or similar tool to bypass location checks is prohibited and may lead to confiscation of winnings. Some games from specific providers are also blocked in certain countries, and availability varies by provider.

9. Fair play and game rules

You are responsible for understanding the rules, payout percentages and odds of any game before you play it. Games are provided by established studios, and results are determined by each game's own system. In the event of a dispute, our server logs are treated as the final record of play. If a game malfunctions, all affected bets and payouts may be voided. Never rely on gambling as a source of income. We offer deposit, loss and wager limits, cooling-off periods and self-exclusion, and we encourage you to set limits that suit your budget before you begin.

10. Dormant accounts

An account is classed as dormant after 12 consecutive months without a login or any gameplay. From the month after it is classed as dormant, a fee of €25 per month, or the full remaining balance if lower, may be charged until the balance reaches zero or you log in and place a wager. To avoid this, simply sign in and play occasionally, or withdraw any balance you no longer wish to keep with us. Please contact our support team if you have questions about the status of your account.

11. Account closure and self-exclusion

We may suspend or close an account at our discretion if we believe these terms have been breached. You can also ask us to close your account at any time through our support team. If you feel your play is becoming a problem, tools such as deposit, loss and wager limits, cooling-off periods and self-exclusion are available in your account, and our team can help you activate them. Further details are set out in our Responsible Gambling policy. If you need independent support, a local gambling help service can offer free, confidential advice. Please remember that you must be over 18 to play.

12. Prohibited conduct

You must not engage in fraud, collusion, chargebacks, false claims, or the use of bots, scripts or other automated tools. You must not exploit software errors; if you find one, report it to us immediately or you may be liable for resulting costs. Commercial use of your account, or selling, renting or transferring it, is forbidden. Breaching these rules may lead to suspension, closure, cancellation of bets and forfeiture of winnings. Where the law requires it, we may share information with relevant authorities, including in cases of suspected money laundering or underage play.

13. Liability, disputes and changes

Casino Rocket is operated by Metlait SRL under a Tobique Gaming Commission e-gaming licence. We are not liable for losses caused by technical failures beyond our control, third-party providers or your own misuse of the service, to the fullest extent the law allows. If you have a complaint, contact our support team first by live chat or email; we will review it fairly and reply as quickly as we can. These terms are governed by the laws applicable to the operator's jurisdiction. We may update them from time to time, and the current version, effective 10 April 2026, applies to your continued use of the site. Please review them regularly, and stop playing if you disagree with any change.